JAPANESE GDPR

Basic Privacy Policy

Daimaru Matsuzakaya Department Stores (the “Company”) and the companies in J. Front Retailing Group (the “Group Companies”) strongly recognize the importance of personal information protection. As well as abiding by the “Act on the Protection of Personal Information,” we have developed and comply with voluntary standards to appropriately protect personal information in the course of daily business activities. Particularly, your personal information is essential for us to provide services to you and we think that it is our social responsibility to appropriately and legally handle such information in a way you can trust. Therefore, in order to ensure the protection of your personal information, we will comply with the following items.

  • 1. We will clarify the purpose of use and obtain consent from you before collecting personal information from you.
  • 2. When indirectly collecting personal information that is widely and publicly available on websites, in magazines, etc., we will announce it in advance on our website, etc.
  • 3. We will use personal information collected directly from you only for the purpose of use to which you have agreed. We will use personal information collected indirectly from websites, magazines, etc. only for the purpose of use that we have previously specified on our website, etc.
  • 4. We will continue to take necessary and appropriate security measures to prevent unauthorized access to your personal information and its loss, falsification and leakage.
  • 5. We will appoint persons responsible for protecting and managing personal information and will educate, enlighten and regularly audit employees to ensure the appropriate handling of your personal information.
  • 6. We will not provide your personal information to any third party unless prior consent is obtained from you or such disclosure is legally required by the provisions of laws and regulations or needed to protect important interests including public life and property.
  • 7. When outsourcing the handling of your personal information, we will exercise necessary and appropriate supervision over the outsourced party to ensure the secure management of personal information.
  • 8. We will strive to keep your personal information accurate and up to date. We will set up “contact points” to respond to your requests for disclosure, correction and suspension of use of your personal information to the extent reasonable.


October 1, 2014
YOSHIMOTO Tatsuya, President and Representative Director
Daimaru Matsuzakaya Department Stores Co. Ltd.

How the Company handles your personal information

1. Collection of personal information

  • (1) We will clarify the purpose of use and obtain consent from you before collecting personal information from you.
  • (2) Indirect collection of personal information
    The Company and the Group Companies may collect personal information that is widely and publicly available on websites and in commercially available magazines, books, etc. indirectly from sources other than you to the extent necessary to invite you to sign up for the Daimaru Matsuzakaya Otokuisama Gold Card (gaisho, or out-of-store sales).

2. Purpose of use of personal information

The Company and the Group Companies will use personal information collected from you to the extent necessary for the following purposes in accordance with the “Basic Privacy Policy.”

  • (1) Provision of corporate information of the Company and the Group Companies including news releases and IR information;
  • (2) Sales promotion including the provision of product information and life information and notice of various special offers;
  • (3) Sales service operations including acceptance of order and advance order, layaway, sales processing, repair and processing, handover at a later date, delivery, customer service, after-sales service and various special services;
  • (4) Response to inquiries and contact concerning products purchased, sales processing, delivery and lost articles;
  • (5) Invitation to sign up for the Daimaru Matsuzakaya Otokuisama Gold Card (gaisho);
  • (6) Marketing research and information analysis for the planning and development of products and services, etc.; and
  • (7) Assurance of your safety and security.
    *In case of emergency, we may contact you based on information collected from you on your family and delivery address.
    *We will use personal information collected indirectly from websites, magazines, books, etc. only for the purpose specified in Item (5) above.

3. Shared use of personal information

  • (1) The Company will share personal information with the Group Companies. Please click here for information on the Group Companies.
  • (2) The Company and the Group Companies will share personal information only for the purpose of use specified above.
  • (3) Items of personal information to be shared include name, address, phone number, e-mail address, date of birth, gender, occupation, title and buying history.
  • (4) The Company will take responsibility for managing the shared use of personal information collected by the Company.

4. Provision of personal information

The Company will not disclose or provide your personal information to any third party, except in any of the following cases.

  • (1) In cases where your consent is obtained;
  • (2) In cases where the Group Companies share your personal information to the extent specified in the preceding article titled “Shared use of personal information”;
  • (3) In cases where it is necessary for the Company’s contractors to perform contracted services;
  • (4) In cases where disclosure of personal information is required by the provisions of laws and regulations;
  • (5) In cases where it is necessary to protect human life, body and property; and
  • (6) In cases where it is required under laws and regulations by national organizations, local governments or parties entrusted by them.

5. Implementation of security control measures

In order to prevent unauthorized access to your personal information and its loss, falsification and leakage, the Company will manage your personal information appropriately by establishing organizational, human and technical security control measures and taking necessary and appropriate actions.

6. Disclosure, correction and suspension of use of personal information

Requests for disclosure, correction and suspension of use of personal information will be accepted at the contact points listed below and handled promptly to the extent reasonable and necessary. (Please use the form prescribed by the Company to make such requests.)